EZ Pinger Network Monitoring & Management Tool
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EZ Pinger Technical Support

Before Contacting Maximum Output Software

**Lately we have had a number of users state that they are not getting answers to their technical support requests. **
** We reply to all requests.  Please ensure your email filters are set to allow email from maxoutput.com through.  **

• Search our online frequently asked questions and forum pages to see if a solution to your problem is available there.  Most common problems encountered by EZ Pinger users are addressed.
   
• If your Upgrade Protection is active, upgrade to the latest version of EZ Pinger.  Each time a new version is released all known issues are fixed before it is made available.
   
• You will need your original order transaction ID number.  It can be found on the About page of the Configuration window after your name, in [Brackets].

If You Are Still Having Trouble

Please note that product Upgrade Protection must be active to receive technical support here.  If your Upgrade Protection is not active please use the online forums to request help from other users.

Your Information
Your Name
E-mail Address
Please double-check your address.  This is how you will be contacted.  If your e-mail address is incorrect we will not receive your message and you will not receive any response.  you will not be added to any mailing lists, and your email address will not be shared with anyone by filling out this form.  Please be sure that mail from maxoutput.com is allowed through email filters.
Original Order Transaction Number (Located under Configuration / About / Registered To:)
Product / Problem Information
EZ Pinger Version	(located in the title bar)
EZ Pinger Edition BasicDeluxeTrial (Unregistered) Type of Problem/Severity CosmeticMinor annoyanceCauses minor inconvenienceRestricts product functionalityCauses program crashOther Unexpected Behavior What was EZ Pinger doing? Nothing -- It was idleInstallationLoading / StartupShutdown / ExitOther (specify below)I Don't Know
Have you contacted MOS about this problem before? Yes  No If yes, enter the transaction ID for the previous support request:
Please describe, in detail, the problem you are having Please include the text of any error or warning messages you may be seeing, if applicable.
If this problem can be recreated, please list the steps to do so
Does this problem affect all hosts? Yes No Not Applicable
Please list applicable properties for these hosts:
System Information
Which Operating System are you running? Windows 95Windows 98Windows MeWindows NT 3.51Windows NT 4.0Windows 2000Windows XPWindows 2003 ServerWindows VistaOther
Other information that might assist us in diagnosing your problem: (such as steps you have taken to attempt to resolve this particular issue)
When you click the "Submit" button your request will be assigned a transaction number which will be sent to you at the e-mail address provided above.  Please include this number in follow-up requests, or in any other correspondence sent to MOS. If you wish to submit file attachments, such as screen shots, configuration, or log files, please email them to support at maxoutput.com.  Be sure to include the support transaction number (which will be sent to you when you click the "Submit" button) in the subject line of your message. Please click the "Submit" button only once.

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