Network Monitoring & Management Tool
What types of alerts is EZ Pinger able to issue?
What are the differences between the Basic and Deluxe editions?
The Basic edition provides basic functionality only: ICMP ping testing, email alerts.
The Deluxe edition (1) adds other types of host testing: TCP connection, Windows file shares, Windows services, web servers, and support for optional plugins, (2) provides additional alert methods: play custom Wave files, launch external applications, and submit form data via HTTP, (3) can be run in the background as a Windows service, and (4) adds an internal web server for viewing and managing hosts remotely.
What is Upgrade Protection?
What is the policy on technical support, and how does it relate to Upgrade Protection?
What happens if I install a version of EZ Pinger released after my Upgrade Protection expires?
What happens if my Upgrade Protection expires and I need to reinstall EZ Pinger?
How will I know when my Upgrade Protection is about to expire?
How much is Upgrade Protection going to cost me?
What happens if my Upgrade Protection expires?
After your Upgrade Protection expires you will need to purchase a new EZ Pinger license to install updated versions. We will have a short grace period after expiration, but generally speaking it is best to keep your Upgrade Protection current.
How do I add or remove hosts for testing?
Why are the fields to enter email addresses grayed out and unavailable?
What do the different color host status icons mean?
Online: The host is online and is responding to tests.
Warning: The host is not responding to tests, but it has not been enough time to consider the host offline.
Offline: The host is not responding to tests, and has not responded to a test for some time. It should be considered offline.
Online, but has been Offline: A host is currently online, but since the last time it was reset it has been in an Offline state.
Online, but parent has been Offline: A host is currently online, but since the last time it was reset its parent hosts have been offline. (Parents are defined under host dependencies.)
Disabled: Testing for the host has been disabled.
Status unknown: The scheduled time for testing a host has not yet passed.
Sleeping: The host is scheduled to be tested during certain hours of the day.
Darkened Icons: A parent host is offline, so testing of the host is temporarily turned off.
When would I relay email through maxoutput.com servers?
We recommend that email be sent through maxoutput.com servers whenever possible. EZ Pinger is able to send messages much more quickly through the maxoutput.com servers than it can through SMTP servers (due to the nature of the SMTP protocol itself) so you should be able to receive your alerts much faster.
There are some instances where this is not practical or possible. For example, if the domain associated with your email address has been configured with SPF (Sender Policy Framework) you may not be able to receive email sent through maxoutput.com.
The email messages relayed through maxoutput.com are limited to 10,000 total characters. If you need to send messages longer than this you will need to turn the relay feature off.
We do recommend using this option, but it is up to you whether you choose to use it or not.
As for email privacy, the maxoutput.com server does not record email contents any longer than is necessary to send the messages, and we never read the messages being sent. Sending though maxoutput.com should be considered as private and secure as sending through any other SMTP server.
Even if you turn on relaying through maxoutput.com, we still recommend configuring SMTP servers as well to provide alternate means by which outgoing email alerts may be sent.
Is sending email through maxoutput.com secure?
The maxoutput.com server does not record email contents any longer than is necessary to send the messages, and we never read the messages being sent. Sending though maxoutput.com should be considered as private and secure as sending through any other SMTP server.
I am a software developer and would like to know how to write my own plugins for performing host testing.
Information on developing EZ Pinger plugins is available in our online forums.
How is security implemented in the built-in web server?
The web server built into the Deluxe edition of EZ Pinger can be setup to require authentication for remote viewing or management of host status. From the Configuration window, go to Preferences and enter password(s) for View and Manage access.
If EZ Pinger is configured with a View password but no Manage password, all users using the View password will also have management access. If no password is configured for View, but a password is set for management, all unauthenticated users will be able to view host status but not manage hosts until they successfully connect using one of the Management Login links.
To increase the web server security, we recommend running it on a non-standard port, such as 7464 (which spells PING on a telephone keypad).
Does the web server support mobile devices, such as cellular phones and PDAs?
Yes. EZ Pinger identifies these devices and serves a simplified version of the web site.
Can I customize the web interface?
Absolutely. The pages for the web interface are served out of the WebServer folder, located under the EZ Pinger program folder. These pages may be customized to your liking. Information about the hosts being tested is inserted into the pages using predefined variables. Please see this post in our online forums for more information.
If you create a particularly interesting or useful site, please feel free to Zip and upload its content to the EZ Pinger discussion forums.
Can I restrict what hosts a user sees?
When a user logs into the web interface their username is compared against any host groups that have been defined within EZ Pinger. If the username matches a group name, only the hosts that are in that group will be visible to that user.
In addition, by adding a group name to the path of a URL (www.sitename.com/group_name/) only hosts in the referenced group will be visible.
These two features would allow you to issue a username and password to a customer so they can view the status of their hosts, without opening up other hosts to them.
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